Update Bank Details – As the South African Social Security Agency (SASSA) prepares to disburse September 2025 payments, beneficiaries are being urgently warned: update your bank details by August 25 or risk missing your payout. This notice affects millions of recipients across all SASSA grants, including Old Age, Disability, Child Support, and SRD R350. The Department of Social Development, in partnership with Postbank and other financial service providers, has made it clear — outdated or unverified bank information will block your September grant from being processed. The urgency follows a series of payment delays earlier in 2025, mainly caused by mismatched banking data and identity verification failures. Beneficiaries who fail to act before the 25 August deadline may be forced to wait until the next payment cycle or undergo a manual reapplication and verification process — potentially delaying funds by weeks. With just days remaining, SASSA is encouraging all grant recipients to log in to the official portal, verify their bank accounts, or submit updated information immediately. This move is part of a broader effort to streamline payments, reduce fraud, and ensure timely service delivery — especially for vulnerable groups depending entirely on their monthly grants to survive. Below is a complete guide on how to update your banking details, who is affected, what documents are required, and what happens if you miss the deadline.
Who Needs to Update Bank Details Before August 25?
Every SASSA beneficiary must double-check their bank information, but certain groups are more at risk.
- SRD R350 Grant applicants with failed bank verification
- Beneficiaries who recently changed bank accounts
- Users of suspended or frozen bank accounts
- Individuals using someone else’s bank account
- Grants paid into closed or inactive accounts
- Those flagged in past identity mismatches
- Beneficiaries who didn’t receive July 2025 payment
- Applicants with ‘cash send’ payment method failures
How to Update Bank Details for SASSA Grants
SASSA offers several ways to securely update your banking details. Make sure you follow these instructions accurately.
Online Update Steps via SRD Portal
If you’re an SRD R350 recipient or Child Grant holder, use the online portal.
- Visit the official website: srd.sassa.gov.za
- Scroll to “How to Change Banking Details”
- Enter your ID number and receive an SMS link
- Click the link and choose your bank from the list
- Enter your account number, name, and branch code
- Confirm via OTP and wait for verification
- Monitor your application status under “Pending”
In-Office Update Bank Details at Local SASSA Branch
For Old Age, Disability, and Care Dependency grant beneficiaries, the local office process is preferred.
- Bring your green barcoded ID or smart ID card
- Carry your SASSA card or previous bank statement
- Fill out the “Bank Details Update” form (SASSA 13A)
- Ensure the bank account is in your name only
- Submit and get a stamped copy as proof
- Processing usually takes 7–10 business days
Required Documents for Updating Bank Information
Failure to submit the correct documents may delay your update process.
| Document Type | Requirement |
|---|---|
| South African ID | Mandatory for all applicants |
| Proof of Residence | Utility bill, lease, etc. |
| Old SASSA Card or Bank Statement | For existing account holders |
| New Bank Statement (3 months) | For updated account submission |
| Completed SASSA Form 13A | Available at branches |
| Mobile Number (linked to ID) | For OTP verification |
| Bank Confirmation Letter | If account was opened recently |
| Guardian Proof (if minor claim) | Affidavit or SASSA child docs |
What Happens If You Miss the August 25 Deadline?
Missing the bank detail update deadline can have serious consequences for your September grant payment.
Consequences for Different Grant Types
- SRD R350: Status will reflect “Failed Verification” and no payment will be processed until updated.
- Old Age and Disability: You may be shifted to cash voucher or post office payout until updated.
- Child Support: Payout delays may extend to October with re-verification required.
- Foster and Care Dependency: Suspended until re-submission at SASSA branch.
Key Dates and SASSA Grant Payment Schedule for September 2025
SASSA has confirmed payment dates, but only those with correct bank data will receive funds.
| Grant Type | Payment Date | Notes |
|---|---|---|
| Old Age Grant | Tuesday, 3 Sept | Includes War Veterans |
| Disability Grant | Friday, 6 Sept | Includes temporary disability |
| Child Support Grant | Monday, 9 Sept | Includes Foster & Care Dependency |
| SRD R350 Grant | 10–20 Sept (rolling) | Via verified bank account only |
| Food Voucher (new) | From 1 Sept | R700 monthly for approved users |
| Extra School Bonus | From 15 Sept | R350 for child grant recipients |
| Jobseeker Grant | Before 18 Sept | R3,500 for age 18–34 group |
| Missed July Grant | Apply between 20–28 Aug | Late claim window open |
SMS Notification Alerts and What They Mean
If you’ve received an SMS from SASSA recently, here’s how to interpret it.
- “Verification Failed”: Your bank name or ID mismatch
- “Pending Update”: Bank change in progress
- “Declined Due to Account”: Closed or third-party account
- “Successfully Verified”: You’ll receive payment on due date
- “Payment Processed”: Funds transferred; check bank app
- “Awaiting Re-submission”: Documents not accepted
Top Tips to Ensure Smooth Grant Payment for September
SASSA has issued these guidelines to prevent payment problems and delays.
- Never use someone else’s bank account
- Ensure the account name matches your ID
- Use banks with direct SASSA integration like Capitec, Nedbank
- Avoid Cash Send or eWallet options unless verified
- Double-check SMS alerts or status updates on portal
- Submit bank forms in person if unsure about online steps
- Check with your bank if payment is not received within 72 hours
Departmental Contacts for Assistance and Updates
If you need help updating your details or checking status, contact SASSA or visit the nearest branch.
| Department/Office | Contact Number | Email/Support URL |
|---|---|---|
| SASSA National Call Centre | 0800 60 10 11 | [email protected] |
| SRD Portal Support | 0800 601 011 (opt 2) | [email protected] |
| Postbank SRD Helpline | 0800 53 54 55 | www.postbank.co.za |
| Capitec Grant Helpdesk | 0860 10 20 43 | www.capitecbank.co.za |
| Nedbank Grant Queries | 0800 555 111 | [email protected] |
| TymeBank Support | 0860 999 119 | [email protected] |
| Nearest SASSA Branch | Use SASSA branch locator | www.sassa.gov.za/contact-us |
| WhatsApp Grant Checker | +27 82 046 8553 | Add and message “STATUS” |
The August 25 deadline is not just another reminder — it is the final opportunity for all beneficiaries to align their banking details with their SASSA profiles to ensure uninterrupted payments in September. Whether you’re receiving the R350 SRD grant or an old age pension, failing to act could mean a full month’s delay in receiving your essential support. Don’t risk it — act now.
FAQs of Update Bank Details
1. What if I don’t have a bank account yet?
You must open one in your own name and submit details before 25 August to receive September payment.
2. Can I use my spouse or child’s bank account?
No, SASSA will reject third-party accounts. Only personal bank accounts are accepted.
3. How long does it take for updated bank details to reflect?
Usually within 7–10 working days, but sometimes sooner if verified electronically.
4. What happens if my update is rejected?
You will be notified by SMS and required to resubmit documents at your local SASSA branch.
5. Can I still collect my payment in cash at Post Office?
Only in specific cases. Most cash collections have been phased out; direct bank payments are encouraged.