Smart ID System – In a major move affecting millions of South Africans, the Department of Home Affairs has announced a sweeping overhaul of the Smart ID Card application and verification system starting June 2025. This update will impact how citizens apply, renew, and verify their Smart IDs, with stricter documentation checks and a new biometric system being rolled out nationwide.
The changes are aimed at streamlining identity verification, preventing fraud, and integrating digital governance. However, it has also raised concerns among citizens, especially older applicants and rural residents, who may face new barriers due to the technical and procedural shifts.
What Is the New Smart ID System for 2025?
The new rule mandates that all Smart ID Card applications and renewals must now follow an upgraded process that includes:
- Mandatory biometric verification during application or renewal
- Online pre-registration via the Home Affairs portal
- Updated supporting documents required even for renewals
- Strict verification protocols using fingerprint and facial scan databases
- No walk-in applications allowed without pre-booked appointments
These changes will be enforced across all provincial offices, mobile units, and integrated bank-based DHA facilities.
Key Documents Now Required for Smart ID in 2025
Citizens applying for or renewing a Smart ID will now need to submit the following updated documentation:
- Original birth certificate
- Certified copy of old Green ID Book or Smart ID
- Proof of residence (not older than 3 months)
- Parental ID documents (if under 18)
- Original marriage/divorce certificates (if applicable)
- Affidavit for lost ID, with police case number
- Bank verification letter (for online applicants)
- Appointment confirmation slip
Major Changes Introduced by Home Affairs
The Department of Home Affairs (DHA) has implemented the following structural changes effective June 2025:
| Change Description | Old System | New 2025 System |
|---|---|---|
| Application Mode | Walk-in or online | Online pre-registration only |
| Verification | Manual document review | Biometric facial & fingerprint scan |
| Proof of Residence Validity | Accepted if under 6 months old | Must be under 3 months old |
| Document Requirements | Fewer, less strict | More detailed, strict validation |
| Rural Application Access | Available through mobile units | Limited until mobile tech is upgraded |
| Appointment Booking | Optional | Mandatory with QR code |
| Smart ID Collection | 30–60 days | Strict 30-day window or cancellation |
| Application for Minors | Manual | Parent/guardian verification via OTP |
How to Apply for a Smart ID in 2025
To comply with the new system, follow these updated steps:
- Visit the official Home Affairs Smart ID Portal.
- Create an account and begin the Smart ID application.
- Upload required documents in PDF format.
- Select your nearest Home Affairs office or bank that supports e-Identity.
- Choose an available appointment date and download the QR confirmation.
- Visit your selected office on the scheduled date with your original documents.
- Complete biometric scans (fingerprints and facial recognition).
- Wait for a confirmation SMS/email when your ID is ready.
Who Will Be Affected Most by the New Rule?
The new Smart ID system affects a wide range of South Africans, but particularly:
- Senior citizens unfamiliar with online systems
- Rural residents who lack nearby biometric service centers
- Students and first-time applicants who may not have all required documents
- Citizens with lost or stolen IDs now face longer verification timelines
- Individuals without internet or smartphone access
Official Fees and Payment Channels
Here is the revised cost structure for Smart ID services in 2025:
| Service | Fee (ZAR) | Payment Method |
|---|---|---|
| First-time Smart ID (citizens 16+) | FREE | In-person or online via eWallet |
| Smart ID Card Replacement | R140 | Online, EFT, card swipe at office |
| ID Replacement (Lost/Stolen) | R140 + affidavit | In-office payment only |
| Expired Smart ID Renewal | R140 | Through DHA banking partners |
| Urgent Application Fee | R300 | Available in limited metro areas only |
All payments must be made using official channels. Do not pay third-party agents or use cash outside of DHA offices.
FAQs – Smart ID System
Q1: Can I still apply for a Smart ID without internet access?
A: No, the new rules require online pre-registration. You can visit a DHA facility with free Wi-Fi kiosks or use a friend/family member’s device.
Q2: Is it compulsory for children under 18 to apply?
A: Yes, from age 16 onwards, Smart ID is compulsory and must follow biometric protocols.
Q3: What happens if I miss my appointment date?
A: Your slot will be cancelled automatically, and you must re-book via the portal.
Q4: Can I still use my Green ID Book?
A: Green books will be phased out by December 2025, and will no longer be accepted for government services after that.
Q5: Are banking partners still offering Smart ID services?
A: Yes, but only a limited number of banks are enrolled in the new biometric system. Check availability on the official DHA site.
Contact Details for Smart ID Assistance
If you need more help, reach out to the Department of Home Affairs using the following channels:
- Phone: 0800 60 11 90 (toll-free)
- Email: [email protected]
- Official Website: www.dha.gov.za
- In-person help: Visit your nearest DHA office with your reference number
This 2025 Smart ID system update marks a significant shift toward a fully digitized and secure identity verification infrastructure in South Africa. While it promises better protection against identity theft and faster processing, it also requires all citizens to adapt to stricter rules and tech-based steps.
Make sure to stay informed, gather your required documents early, and book your appointment on time to avoid disruptions to your government services or grant payments.