R560 Child Grant Payment – If your R560 SASSA Child Support Grant hasn’t arrived yet, you are not alone. Thousands of beneficiaries across South Africa are still waiting for their July and early August payments to reflect in their bank accounts. While some payments have been processed smoothly, a significant number of recipients using banks like Capitec, TymeBank, and Postbank have reported delays, missing payments, or unexpected transaction rejections. With frustration mounting, SASSA has issued an urgent advisory asking affected caregivers to take corrective steps before August 10, 2025. The R560 child grant is a lifeline for millions of low-income families, helping cover essential needs such as food, school supplies, and basic healthcare. Any delay in this payment can cause serious disruptions in day-to-day survival, especially for households dependent solely on government support. SASSA has acknowledged the payment bottlenecks and provided instructions to ensure that eligible recipients don’t miss out. Whether the delay is due to incorrect banking details, dormant accounts, or internal processing errors, SASSA insists that all affected individuals act immediately to avoid further delays or cancellations. Below is a full breakdown of the situation, what you must do urgently, and the steps you can follow to get your R560 grant paid before the August deadline.
Reasons Why Your R560 Child Grant Payment Is Delayed
Before you panic, it’s important to understand the key reasons why many child grant payments are still pending. Here’s what SASSA has highlighted:
- Incorrect or outdated banking information in your SASSA profile
- Your bank account is closed, frozen, or flagged for inactivity
- You recently changed banking details, and SASSA has not verified them
- Your account failed the verification check with the National Treasury
- You applied for the grant late in July, and your details are still under review
- Technical issues or backlogs within Postbank or other financial institutions
- Your child’s birth certificate or caregiver details are under investigation
SASSA’s Official Instructions for Unpaid Child Grant Recipients
If you haven’t received your R560 payment, SASSA has provided clear guidance that must be followed before August 10 to ensure successful payment.
- Double-check that your banking details on the SASSA portal are correct
- If you changed your account recently, wait at least 10 working days for verification
- Visit your nearest SASSA office with your ID and banking proof for manual verification
- Ensure your child’s birth certificate and your ID are valid and uploaded
- Avoid switching accounts multiple times in a short period
- Check your status regularly on the SASSA SRD portal or Moya App
- Contact SASSA via toll-free or email if no update is shown within 5 working days
Key Deadlines and Verification Windows You Must Remember
It’s crucial to take action before the cut-off date. Missing the August 10 deadline could result in your R560 payment being rolled over or withheld until the next cycle.
| Action Needed | Deadline | Platform to Use | Processing Time | Outcome If Delayed | Verification Required | Notes |
|---|---|---|---|---|---|---|
| Update Banking Details | 10 August 2025 | SASSA Web Portal | 7-10 working days | Payment delayed to Sept cycle | Yes | Must match ID name |
| Manual Bank Verification | 10 August 2025 | Visit Local SASSA Office | 5 working days | Payment delayed or rejected | Yes | Bring proof of bank account and ID copy |
| Birth Certificate Upload | 10 August 2025 | SASSA Web Portal | 3-5 working days | Child grant rejected or held | Yes | PDF format, under 2MB |
| Submit Appeal (if rejected) | 10 August 2025 | SRD Appeal Portal | 30 days for outcome | Payment paused | Yes | Appeal is only valid within 30-day window |
| Confirm Receipt or Decline of Funds | Ongoing | Moya App or SMS | Instant | Unknown payment status | No | Confirmation SMS might be required |
| Track Status Online | Anytime | srd.sassa.gov.za/status | Real-time | No payment updates | No | Check status daily during review period |
| Verify via National Treasury Check | Automated | Internal SASSA Process | 3-7 working days | Failed bank verification | Yes | Happens in background during processing |
What to Do If Your Grant Status Shows ‘Pending’ or ‘Not Paid’
If your grant status on the portal says “Pending” or “Not Paid,” you need to follow up immediately. Here’s a step-by-step guide to resolve the issue:
Step-by-Step Solution for ‘Pending’ Status
- Log into the SASSA SRD Status Portal
- Check the last update date under ‘Status’
- If it’s been more than 7 working days with no update, take the following steps:
- Visit your nearest SASSA branch
- Bring your ID, your child’s birth certificate, and proof of residence
- Request a manual update and account verification
- Ask the SASSA officer to confirm if your file is flagged or under investigation
Important Notes for Capitec, Postbank & TymeBank Users
Many delays have specifically affected those using Capitec, Postbank, and TymeBank. SASSA and Postbank released a statement highlighting the following issues:
If You Use Capitec or TymeBank:
- Check if your account was dormant or inactive during the past 30 days
- Avoid transferring the grant into a savings pocket or temporary account
- Make sure you’re not using someone else’s bank account for the grant
If You Use Postbank (SASSA Gold Card):
- If your card is expired, visit your nearest Post Office immediately
- Make sure the card is not blocked due to multiple incorrect PIN attempts
- Some users experienced card read failures at ATMs – try re-inserting or using inside a retail store
How to Reapply or Update Details If Payment Fails After August 10
If the R560 grant doesn’t reach you by the deadline, here’s how you can reinitiate the process or file an appeal.
Reapplication & Detail Update Process
- Log in to srd.sassa.gov.za
- Go to “Update Banking Details”
- Enter your ID and mobile number to receive a secure link
- Input your new account details and submit
- Wait for confirmation SMS and check your status in 7–10 working days
Departmental Contact Details for Urgent Help
If your issue remains unresolved, you can contact the following SASSA offices and helplines for assistance:
| Department | Contact Method | Details | Availability |
|---|---|---|---|
| SASSA Toll-Free | Phone | 0800 60 10 11 | Mon–Fri, 8AM–4PM |
| Email Support | grantenquiries@sassa.gov.za | 24–48 hrs response time | |
| Postbank Hotline | Phone | 0800 53 54 55 | Mon–Sat, 8AM–6PM |
| Regional SASSA | In-Person | Visit your local SASSA office | Based on branch hours |
| WhatsApp Support | Chatbot | 082 046 8553 (SASSA Chatbot) | Automated responses |
| Moya App Support | Mobile App | Moya App > SASSA Services | Real-time update checker |
SASSA has reiterated that caregivers must act quickly before August 10 to avoid delays and ensure smooth payment of the R560 child grant. Taking timely action is crucial, especially for those relying solely on the grant for their child’s basic needs. Stay alert, check your status daily, and don’t hesitate to contact your local SASSA office if you face issues.
FAQs of R560 Child Grant Payment
1. What if I updated my banking details but still didn’t get paid?
Wait at least 10 working days for SASSA to complete verification. If still unpaid, visit a SASSA office with proof.
2. Can I still get July’s payment if it’s delayed into August?
Yes, SASSA processes backlog payments after verification is complete. You will not lose the July payment.
3. Is it safe to use someone else’s bank account?
No. SASSA strictly requires that the account must be in your name. Using others’ accounts can lead to rejection.
4. What happens if I miss the August 10 deadline?
Your payment may be postponed until the next cycle, and you may need to re-verify your information manually.
5. Can I get help from Postbank if my card doesn’t work?
Yes. Visit your nearest Post Office or call the Postbank hotline. Expired cards must be replaced immediately.