R350 SASSA Payment – The South African Social Security Agency (SASSA) has confirmed a major disruption in the R350 Social Relief of Distress (SRD) grant payouts, specifically affecting thousands of Capitec Bank users. Due to a serious technical error in the latest payment batch, a large number of beneficiaries with Capitec accounts did not receive their expected grants for June 2025. This has triggered nationwide frustration and led the Department of Social Development to release an urgent advisory urging all affected users to shift their payment method to Postbank before July 3, 2025, to avoid further delays. Capitec users have been reporting “failed” or “rejected” status updates on their SASSA payment dashboards, with no clear resolution in sight. SASSA stated that the issue stems from a system compatibility failure between Capitec’s updated banking interface and the National Payment System (NPS). While Capitec has remained largely silent on the matter, Postbank and SASSA have confirmed that all R350 SRD payments are now being processed smoothly through Postbank channels. In light of this development, SASSA has launched a fast-track process allowing grant beneficiaries to switch banks online, with immediate effect. Government authorities have emphasized that failure to update banking details by July 3 will result in continued payment disruptions for the July cycle.
Why Capitec Users Are Facing R350 SASSA Payment Failures
Thousands of Capitec account holders are experiencing failed R350 deposits due to technical glitches.
- Capitec’s system update reportedly broke integration with SASSA’s payment gateway.
- Beneficiaries saw a “Payment Failed” or “Not Processed” status since June 25.
- Some users also reported reversed transactions or deductions without credits.
- SASSA has confirmed that only Capitec accounts are affected in this cycle.
- Postbank and Standard Bank users received their grants without issues.
- The government is pushing for a rapid transition to Postbank for stability.
- Affected users must update details before July 3, 2025.
R350 SASSA Payment – List of Issues Reported by Capitec Beneficiaries
The following issues were most commonly reported by Capitec-linked SASSA users.
| Problem Type | Reported Frequency | Affected Amount | Refund Status | First Occurrence | Last Updated | Region Affected |
|---|---|---|---|---|---|---|
| Payment Failed | Very High | R350 | Not Refunded | 25 June 2025 | 28 June 2025 | Western Cape, Gauteng |
| Payment Reversed | High | R350 | Pending | 26 June 2025 | 28 June 2025 | KZN, Free State |
| Status “Not Processed” | High | R350 | N/A | 25 June 2025 | 29 June 2025 | Nationwide |
| Deduction Without Credit | Medium | R350 | In Progress | 27 June 2025 | 30 June 2025 | Gauteng, ECape |
| Delayed SMS Notification | Medium | R350 | Irrelevant | 26 June 2025 | 29 June 2025 | Limpopo |
| App Login Failure | Low | N/A | Not Applicable | 28 June 2025 | 30 June 2025 | Northern Cape |
| Banking Detail Errors | Medium | N/A | Not Applicable | 26 June 2025 | 30 June 2025 | Mpumalanga |
R350 SASSA Payment – Government’s Urgent Directive for July 3 Deadline
Government agencies are treating this issue as an emergency and have made it clear that those who fail to comply with the banking update will miss out on their July grants.
- Update your banking details on the SASSA SRD portal immediately.
- Select Postbank as your payment method for quick processing.
- Deadline: July 3, 2025 (no extension announced yet).
- Grants not rerouted to Postbank will be delayed till August.
- Call SASSA helpline at 0800 60 10 11 for help with bank updates.
How to Switch to Postbank for Future R350 SASSA Payment
SASSA has made the process simple to switch payment methods online.
| Step Number | Action Required | Platform | Estimated Time |
|---|---|---|---|
| 1 | Visit https://srd.sassa.gov.za | Web Browser | 1 Minute |
| 2 | Click on “Change Banking Details” | Website Option | 2 Minutes |
| 3 | Enter your ID number and phone number | Verification | 1 Minute |
| 4 | Select “Postbank” as your bank option | Drop-down Menu | 1 Minute |
| 5 | Enter required KYC details (Address, ID Copy) | Upload Section | 2 Minutes |
| 6 | Submit and wait for SMS confirmation | SMS/Email | Within 24 hrs |
| 7 | Monitor your SRD status via the app or website | Regular Checks | Ongoing |
Benefits of Using Postbank Over Private Banks for SASSA Grants
The government claims Postbank is more reliable for handling social grants than commercial banks like Capitec or FNB.
- Government-owned and directly linked with SASSA database.
- No middleman or transaction delay between departments.
- SMS confirmation arrives within minutes after disbursement.
- Less susceptible to external banking glitches or server downtime.
- Dedicated Postbank ATM queues for grant withdrawals.
- No monthly bank fees or service charges for grant recipients.
Who Must Shift to Postbank Immediately?
All Capitec account holders currently receiving the R350 grant must switch.
- Especially users facing payment failures in June 2025.
- Those who have received “Status Not Processed” in dashboard.
- Beneficiaries aged 18–60 with active SRD applications.
- Users who updated details before June but still facing issues.
- Those relying on R350 as their only monthly income.
Who Can Wait or Avoid Changing Their Bank?
If you’re not facing payment issues, you may not be required to shift.
- Standard Bank, Nedbank, Absa users who received June grant successfully.
- Postbank users who already got SMS confirmation.
- People who recently updated their Capitec account and received payment.
- Beneficiaries with upcoming payment dates after July 5, 2025.
- Those awaiting bank verification approval (hold until notified).
New July Payment Schedule for Postbank Users
Here’s the updated July 2025 payment schedule for those shifting to Postbank.
| Grant Type | Payment Date | SMS Notification Time | ATM Withdrawal Window | Area Priority |
|---|---|---|---|---|
| SRD R350 Grant | 5 July 2025 | By 12PM Same Day | 5–9 July | Rural First |
| Disability Grant | 4 July 2025 | By 10AM | 4–7 July | All Areas |
| Child Support Grant | 6 July 2025 | By 1PM | 6–8 July | Metro First |
| Old Age Pension | 3 July 2025 | By 9AM | 3–6 July | All Areas |
| Care Dependency Grant | 7 July 2025 | By 2PM | 7–10 July | Rural First |
| Foster Care Grant | 8 July 2025 | By 12PM | 8–11 July | All Provinces |
| War Veteran’s Grant | 9 July 2025 | By 11AM | 9–12 July | National |
The failure in R350 grant payouts to Capitec users has highlighted the urgency for reliable payment channels. Government intervention via Postbank offers a stable alternative, and all affected beneficiaries must act before July 3 to avoid losing their grant for July. While the situation remains fluid, those who update their details now are most likely to receive their payments on time.
FAQs on SASSA R350 Payment Failure for Capitec Users
Q1: What if I don’t switch from Capitec by July 3?
A: You may not receive your R350 grant for July 2025 until the next payment cycle in August.
Q2: Will Capitec fix the issue before July?
A: As of now, no official solution has been announced by Capitec. SASSA recommends switching.
Q3: Is Postbank safe to use for R350 payments?
A: Yes, Postbank is government-owned and prioritized for grant disbursements.
Q4: Can I still receive payments at Shoprite or Pick n Pay?
A: Yes, if linked to Postbank, these retail outlets can still process your grant withdrawal.
Q5: Will I get back the June R350 payment that failed?
A: Yes, SASSA has promised back-payments once banking details are corrected.
Q6: How long does it take after switching to get the money?
A: Typically 3–5 working days after confirmation of new banking detail verification.