Child Grant Payment – If your SASSA child support grant hasn’t reflected in your Capitec or TymeBank account this August, you’re not alone. Thousands of South African parents are facing payment delays or complete failures due to technical glitches and verification mismatches. As the issue intensifies, SASSA has issued urgent instructions for affected beneficiaries to rectify their banking details and secure their missed payments. The child support grant is a lifeline for millions of South African households, providing monthly assistance of R510 per child. However, this month has seen a surge in failed payments, particularly among beneficiaries who switched to Capitec or TymeBank recently or failed to update their banking details properly. SASSA and Postbank have now confirmed that efforts are underway to process the backlog, but affected individuals must take action. Beneficiaries are urged to act fast by verifying their banking details on the official SASSA website or visiting their nearest office. If you’ve recently changed your bank or submitted documents late, your grant might have been held for security checks or bounced due to mismatched account names. Here’s everything you need to know and do now to ensure you receive your payment without further delay.
Why Child Grant Payment Failed in Capitec and TymeBank?
SASSA has confirmed several common reasons for the sudden spike in failed transactions across Capitec and TymeBank accounts.
- Incomplete or incorrect bank verification by beneficiaries
- Mismatched ID numbers or account names during bank linking
- Late banking detail updates not processed in time for payment run
- Technical syncing errors between SASSA systems and bank databases
- Delays in Postbank disbursement system for redirected grants
- Expired or closed accounts listed under SASSA profiles
- Beneficiaries switching to new banks without re-verifying details
Most Affected Banks and Provinces by Child Grant Payment Failed
The following table shows the banks and regions with the highest number of failed child grant payments in August:
| Bank Name | Failure Reports (Aug 2025) | Province Affected | Most Common Issue | Fix Status |
|---|---|---|---|---|
| Capitec Bank | 37,000+ | Gauteng, KZN | Account mismatch | Being processed |
| TymeBank | 28,500+ | Eastern Cape, Limpopo | Pending bank verification | Fix in progress |
| Postbank | 22,300 | National | Tech failure in disbursement | Urgent patching |
| Standard Bank | 9,200 | Western Cape | Dormant accounts | Alert sent |
| Nedbank | 6,800 | Free State | Incorrect branch codes | Under review |
| FNB | 4,100 | North West | Missed update deadlines | Fix initiated |
| ABSA | 3,900 | Mpumalanga | Name-ID mismatch | SMS notification |
| Other Banks | 1,700 | Northern Cape, Others | Minor syncing errors | Manual review |
How to Check If Your Child Grant Payment Failed
If you haven’t received your August child grant in your Capitec or TymeBank account, here are the steps to verify your payment status:
- Visit https://srd.sassa.gov.za/sc19/status
- Enter your South African ID number and registered phone number
- Check the status under “Banking Details” and “Payment Date”
- If it shows “Failed” or “Pending,” you may need to update details
- Call the SASSA helpline or visit the nearest office for confirmation
- Cross-check your bank account name matches your ID exactly
SASSA’s Official Fix Instructions for Failed Payments
SASSA has issued urgent steps for affected beneficiaries to fix their banking details and unblock payments. Follow these carefully to avoid delays.
- Log in to the official SASSA portal: https://srd.sassa.gov.za
- Select “Update Banking Details”
- Enter your ID number and mobile OTP verification
- Choose your preferred bank (Capitec, TymeBank, etc.)
- Ensure name and ID are an exact match
- Upload a stamped bank confirmation letter (PDF or JPG)
- Wait for 5–7 business days for verification to complete
Alternative Options If You Can’t Access SASSA Website
If you face issues accessing the SASSA portal or lack internet access, you can use the following offline options:
- Visit your nearest SASSA local office and request a “Banking Details Update Form”
- Submit your ID copy, proof of residence, and bank confirmation letter
- Ask for manual verification and provide your phone number for follow-up
- You can also use SASSA WhatsApp helpline: 082 046 8553
How Long Will It Take for the Grant to Reflect After Fix?
Once your bank details are updated and verified by SASSA, payments typically reflect within:
- 5–7 working days for Capitec and TymeBank accounts
- 7–10 working days if manual verification was required
- Emergency top-up runs may be processed within 3 days for urgent cases
- SMS notifications are sent when your details are verified
Note: Payment backlogs are being processed in batches. SASSA has requested patience from all beneficiaries during this process.
What to Avoid to Prevent Future Grant Failures
Many payment failures are avoidable. Here are key points to remember for future months:
- Never switch bank accounts without updating SASSA first
- Always ensure your ID and bank details match exactly
- Avoid giving your SASSA account or ID to third parties
- Do not respond to SMS or calls asking for OTP or bank login info
- Reconfirm your payment date 48 hours before expected payout
Beneficiary Experiences: What Others Are Reporting
Several parents have reported successful fixes after following the updated instructions. Some shared their issues on social media:
| Beneficiary Name | Bank | Problem Reported | Solution Taken | Payment Received |
|---|---|---|---|---|
| Thandi M. | Capitec | Payment failed due to name error | Updated via SASSA website | Yes – 6 Aug |
| Zanele K. | TymeBank | No payment after switch | Visited SASSA office, manual form | Yes – 8 Aug |
| Bongani D. | Capitec | SMS said paid, but no deposit | Called helpline, corrected account | Yes – 7 Aug |
| Mpho L. | Postbank | Payment reversed | Submitted new bank details | Pending |
| Lerato N. | TymeBank | Account dormant | Opened new account, updated online | Yes – 5 Aug |
| Sipho G. | FNB | Missed July update | Submitted late, under review | No – Waiting |
| Sanele J. | Standard | Wrong branch code | Re-uploaded bank confirmation | Yes – 9 Aug |
| Mbali T. | ABSA | ID mismatch | Visited office, corrected manually | Yes – 6 Aug |
When Will the Next Child Grant Payment Be Processed?
SASSA has confirmed that next payment runs for the child support grant are scheduled as follows:
- Payment Re-Runs for August Fixes: 12–16 August 2025
- September Payment Date (Confirmed): 5 September 2025
- Verification Cut-Off for September: 22 August 2025
- SMS Confirmation to be sent 2 days prior to payment
Ensure all details are updated before the cutoff to avoid another delay.
Contact Details for SASSA and Bank Support
If you are still struggling with failed payments, use the contact details below for help:
SASSA National Helpline:
- Toll-Free: 0800 60 10 11
- WhatsApp: 082 046 8553
- Website: https://www.sassa.gov.za
Capitec Bank Helpdesk:
- Call: 0860 10 20 43
- Email: ClientCare@capitecbank.co.za
TymeBank Support:
- Call: 0860 999 119
- Email: service@tymebank.co.za
Nearest SASSA Office:
Locate via https://services.sassa.gov.za/locator
It is essential to act promptly and follow only official SASSA communication channels. Many fraudsters are targeting beneficiaries with fake messages and links, especially during delayed payments. Do not share your OTP, bank PIN, or grant details with anyone outside of official channels.
FAQs of Child Grant Payment
Q1: Can I receive my child grant in another person’s bank account?
No, the bank account must be in your name and match your ID details exactly.
Q2: I switched from Postbank to Capitec last month. Why is my grant still not paid?
Your details might still be under verification. Recheck on the SASSA portal or call the helpline.
Q3: What happens if I don’t fix my bank details in time?
Your payment will remain pending and may be delayed to the next cycle.
Q4: Will I get back-pay if my August grant was delayed?
Yes, all valid delayed payments will be paid retroactively once verified.
Q5: Can I switch banks again after this?
Yes, but you must re-submit your banking details and complete verification again.