SARS Refund Delays – The 2025 tax season in South Africa has brought with it unexpected frustrations for thousands of taxpayers. Many individuals who filed their returns promptly are still waiting to receive their SARS refunds. Social media and forums are flooded with complaints and confusion about why SARS refunds are delayed, with some taxpayers waiting over 60 days—far longer than the usual turnaround time. This year, the South African Revenue Service (SARS) has introduced several new checks and compliance mechanisms, all aimed at combating fraud and tightening tax processes. While these changes are intended to improve the overall integrity of the tax system, they have also significantly slowed down refund processing for a large segment of honest taxpayers. What’s making matters worse is that these delays are not being communicated effectively. Many taxpayers are in the dark about whether there is an issue with their filing or if it’s just part of the longer waiting period. In some cases, individuals have been flagged for additional verification without being informed. If you are still waiting for your refund, you are not alone. Let’s break down exactly what’s happening, who is most affected, and what steps you can take to ensure your refund isn’t lost in the system.
Major Reasons Behind SARS Refund Delays in 2025
The 2025 tax season has come with updated policies and backend systems. Here’s why your refund might be taking longer:
- New fraud detection algorithms triggering more manual audits
- Automatic verifications causing system backlogs
- Manual intervention needed in flagged tax returns
- Outstanding supporting documents from the taxpayer
- Bank verification delays due to stricter compliance
- Change in refund policies introduced in July 2025
- High volume of submissions in the early filing season
Breakdown of New SARS Verification Process in 2025
SARS has rolled out an enhanced verification system to combat rising tax fraud. Here’s a snapshot of what has changed this year.
| Verification Process Stage | Description | Estimated Delay |
|---|---|---|
| Auto-verification | System checks basic info against databases | 7–10 days |
| Bank account validation | Ensures account matches ID info | 5–14 days |
| Risk assessment | Algorithm checks for inconsistencies | 14–21 days |
| Manual review | Human review for flagged returns | 21–45 days |
| Supporting document request | Email/SMS to request ID, IRP5, proof of income, etc. | Varies |
| Submission of documents | Waiting period after document upload | 10–20 days |
| Refund disbursement | EFT payment after clearance | 3–5 days |
Who Is Most Affected by These SARS Refund Delays?
Not all taxpayers are facing the same issues. Certain groups are more likely to experience delays this year.
- First-time tax filers in 2025
- Individuals with unusually high deductions
- Taxpayers who submitted changes to personal details
- Self-employed individuals or freelancers
- People with income from multiple sources
- Returns submitted without IRP5 or other required documents
- Taxpayers flagged for risk-based audits
Additional SARS Refund Delays for Provisional Taxpayers
Provisional taxpayers are facing even more scrutiny. Here’s why their refunds might take longer:
- SARS is manually verifying provisional income estimates
- Supporting documentation often includes complex statements
- Discrepancies in turnover, expenses, or investment income
- Delayed bank verification due to multiple linked accounts
Steps to Take If Your SARS Refund Delays
If you haven’t received your refund within 21 working days, here are the actions you can take:
- Check eFiling portal for notifications or document requests
- Ensure your banking details are verified and active
- Upload any outstanding supporting documents via eFiling
- Visit the nearest SARS branch (appointment required)
- Contact the SARS Call Centre at 0800 00 7277
- Request a refund trace if the status shows “Refund Approved”
- Lodge a complaint through the SARS Service Monitoring Office
How to Check Refund Status on eFiling
If you’re unsure about your current status, follow these steps:
- Log in to your SARS eFiling account
- Go to ‘Returns’ > ‘Income Tax’
- Click on your 2025 return
- Look for ‘Refund Status’ or ‘Verification Required’
- Note any messages or prompts to submit documents
Important Document Checklist for Faster Processing
Having your documents ready can save weeks of delay. Here’s what SARS may request:
| Document Type | Required For |
|---|---|
| ID Document (Certified) | Identity verification |
| IRP5 Certificate | Employment income proof |
| Medical Aid Certificate | Medical tax credits |
| Retirement Fund Contribution | Retirement annuity claims |
| Proof of Residence | Address verification |
| Bank Statement (3 Months) | Banking detail verification |
| Supporting invoices | Business income/expenses for freelancers |
| Travel Logbook | Vehicle allowance claims |
What SARS Officials Say About the Delays
According to SARS, the updated verification processes are essential to maintain a secure tax environment. A SARS spokesperson stated:
“We understand the inconvenience taxpayers are facing, but these changes are vital for the integrity of the refund system. We urge all individuals to ensure accurate filings and respond promptly to document requests.”
SARS Departmental Contact Details for Refund Queries
If your refund has been delayed for more than 30 working days with no explanation, you can contact SARS through the following channels:
| Department | Contact Information |
|---|---|
| SARS Call Centre | 0800 00 7277 |
| SARS eFiling Support | 0800 00 7277 (Option 1) |
| Service Monitoring Office (SMO) | smo@sars.gov.za |
| Nearest SARS Branch (Appointment) | www.sars.gov.za > Book Appointment |
| Refund Escalation Team | Via complaint lodged on eFiling |
What to Expect Going Forward
SARS has not provided a fixed timeline for when refund processing will return to normal. However, they are actively reviewing the impact of the 2025 changes and may optimize processes based on public feedback. Until then, taxpayers are advised to:
- File returns early and accurately
- Keep digital copies of all supporting documents
- Respond quickly to any SARS communication
- Regularly check refund status on eFiling
If you’ve followed all procedures and your refund is still delayed, persistently following up is crucial. Delays are frustrating, but staying informed and proactive will help ensure your refund isn’t forgotten.
FAQs of SARS Refund Delays
1. How long is SARS taking to process refunds in 2025?
In most cases, refunds are taking 21 to 45 working days, especially if additional verifications are required.
2. What should I do if SARS asks for more documents?
Log in to eFiling, upload the requested documents under ‘Supporting Documents,’ and wait for confirmation.
3. Can I go to a SARS office without an appointment?
No, all branch visits require online bookings via the SARS website.
4. Why was my bank account rejected by SARS?
This usually happens if the account is not in your name or if your banking info is outdated.
5. What if my refund is approved but not received?
Contact SARS to trace the refund or lodge a complaint through the Service Monitoring Office.